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FAQ2018-03-30T05:26:04+00:00

Apparel

What apparel manufacturer do you use?

All of our official apparel print on American Apparel and Bella Canvas fashion blanks. Our premium releases are sourced from a variety of other brands.

What is the printing process for your apparel?

Our apparel is either screen-print, water-based or direct-type-garment (D-T-G). What we choose correlates with the theme of a particular design or garment.

How should I care for the shirts? 

For the best care, turn the shirt inside out and wash in cold water. For the least amount of shrinkage hang dry or dry on low heat.

How can I know the release dates for products?

Sign up to our newsletter for the latest news on product releases and all other events. Follow us on social media: @otuswise.


SHIPPING

How does shipping work and what carrier?

We try to keep all items in stock, but sometimes certain models, colors or sizes are out of stock at our suppliers. Often this is just a couple of days, but usually no more than two weeks. Standard shipping time for all U.S. orders is between 5-10 business days. International orders can take 2-3 weeks.

We ship via USPS.

How much does it cost for shipping?

The shipping rate is determined by the weight of the package and the state or country location.

When does an order qualify for free shipping?

Free Shipping applies to orders $100 before taxes and fees. Use promo code: wiseshopping. We do not ship to P.O. Boxes; physical addresses only.


STORE

What forms of payments can I use for purchasing?

We gladly accept PayPal, Visa, MasterCard, American Express, Discover or PayPal Credit all via PayPal.com.

Can I use PayPal without an account?

You do not need a PayPal account to purchase from our store.

Is my information secure when buying?

We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit via your computer to ours using the Secure Sockets Layer protocol (SSL).

Are there any wholesale options?

We offer wholesale but will interview all potential buyers who are interested in our product to ensure that we are a perfect fit. For more information, please contact us and include some background information about your shop/company.

What is your return policy?

OTUSWISE.COM accepts returns of items in their original condition with tags for a refund or exchange within 15 days of purchase. Refunds will process in the form of the initial payment. Price adjustments for Sale items must occur within seven days of the order date.

We do not cover the return/exchange shipping cost, but exchanges will be shipped back to you at no additional charge.

Please complete the Return Form to ensure the prompt and efficient processing of your return. Returns process the same day received. Please send in your return to the address below.

OTUS WISE
Attn: Returns
10586 W. Pico Blvd., Suite #132
Los Angeles, CA 90064

If you have any questions, or if you received a defective or incorrect item, please contact our Staff. We are available Monday through Saturday 10 AM to 6 PM US EST, by email info@otuswise.com.